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Sticky Note
What are the three typical stages of a complaint investigation?
  1. Legal action, external handling, assessment,
  2. Clarification, conclusion, legal action
  3. Questioning, legal action, resolution
  4. Clarification, assessment, conclusion
Explanation
1. Clarification – Understanding the nature of the complaint.
2. Assessment – Investigating facts, gathering evidence, and evaluating the issue.
3. Conclusion – Determining the outcome and any necessary actions.

These are standard steps in most complaint resolution procedures.

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