Explanation

• The Office of the Coordinator Makkah is the central operational and administrative establishment of the Pakistan Hajj Mission in Saudi Arabia.
• It provides strategic leadership and administrative control over Hajj operations in Makkah.
• It coordinates key areas including accommodation, transport, food, and Makatib.
• It serves as the central authority for planning, execution, monitoring, and evaluation of Hajj activities.
• Its primary objective is to ensure effective and coordinated services for Pakistani pilgrims.

Last verified on 19-08-2026

Explanation

ABBREVIATIONS / ACRONYMS

• ACM - Assistant Coordinator Maktab
• ACFs - Assistant Coordinators Food
• BDO - Building Duty Officer
• CF & AO - Chief Finance & Accounts Officer
• CM & V - Complaints, Monitoring & Vigilance
• CR - Confidential Report
• CMS - Complaint Management system
• DCF - Deputy Coordinator Food
• DCM - Deputy Coordinator Makatib
• DMRs - Daily Monitoring Reports
• DSR - Daily Situation Report
• DVRs - Daily Vigilance Reports
• EMR - Electronic Medical Record
• HGOs - Hajj Group Organizers
• DHCs - Dependent Hajj Companies
• HMM - Hajj Medical Mission
• HMS - Hajj Management System
• HOAP - Hajj Organizers Association of Pakistan
• KP - Khyber Pakhtunkhwa
• LMs - Local Khuddam
• MCO - Main Control Office
• MDC - Madinah Departure Cell
• Moalim - Manager of Hospitality Center / Maktab
• MoRA&IH - Ministry of Religious Affairs and Interfaith Harmony
• NTS - National Testing Service
• Nusuk Card - Digital Identification Card for Hujjaj (Saudi system)
• OPAP - Office of the Pilgrims Affairs Pakistan
• OTS - Open Testing Service
• PHVG - Pakistan Hajj Volunteer Group
• PITB - Punjab Information Technology Board
• PBMs - Pakistan-based Khuddam
• PCO - Pakistan Camp Office
• RFID - Radio-Frequency Identification
• SDS - Seasonal Duty Staff (MoRA& IH)
• TOT - Training of Trainers

Last verified on 19-08-2026

Explanation

• Wuquf (Standing at Arafat) is a key ritual of Hajj.
• It takes place on 9th Dhul-Hijjah.
• It is also called Yawm-e-Arafat.
• Pilgrims gather on the Plains of Arafat to pray and seek forgiveness.
• They perform combined Dhuhr and Asr prayers and supplicate (du’a).
• This ritual is essential for Hajj to be valid.

Last verified on 02-04-2026

Explanation

On the night of 8th Zul-Hijjah, the first batch of the Advance Party—comprising members of guiding posts (excluding Nazims)—departed for Arafat at around 9:00 PM. 

Explanation

A welfare workforce of 1,049 personnel supported the operations, including 560 Muavineen, 183 SDS

Reference

SECTION 9: COORDINATOR MAKKAH MASHAIR MANAGEMENT STRATEGY – RE-IMAGNED pdf page #135

Explanation

The Al-Wukala (or Vukala) Company is responsible for coordinating and managing basic and enhanced services for pilgrims, including reception at entry points (air, sea, and land),

Transportation, and accommodation in the holy sites (Makkah, Madinah, and the Mashair: Mina, Arafat, and Muzdalifah). 

Explanation

Complaints dropped significantly from 9,458 in 2024 to 3,267 in 2025.

This reduction reflects improved systems and faster complaint resolution.

سن 2024 میں شکایات کی تعداد 9,458 سے کم ہو کر 2025 میں 3,267 رہ گئی۔

یہ کمی بہتر نظام اور شکایات کے تیز تر حل کو ظاہر کرتی ہے۔

Reference Mashair Management Strategy, Coordinator Makkah Report for Hajj 2025.pdf Page# 101

Explanation

It is confirmed by the Building Duty Officer that meetings are held in the building, as part of routine coordination and management under Hajj Mission 

Explanation

Room allocation issues were resolved by BDOs by fostering mutual understanding among Hujjaj.

Explanation

Reference Moavineen (Welfare Staff) Duties Book.pdf Page# 39

MCO staff remain in Mina until the 13th of Zulhijjah to ensure smooth management of pilgrim services, accommodations, and transport during