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Sticky Note
Under whom is it recommended that complaints, the Call Centre, monitoring, and the Khuddam Performance Monitoring System (KPMS) should be placed?
شکایات، کال سینٹر، مانیٹرنگ اور خدام پرفارمنس مانیٹرنگ سسٹم کو کس کے ماتحت رکھنے کی سفارش کی گئی ہے؟
  1. Coordinator Makkah
  2. Coordinator Madinah
  3. Director General (OPAP) or Chief Coordinator
  4. None of these
Explanation
  • Complaints, Call Centre, Monitoring, and KPMS are recommended to be placed under the Director General (OPAP) or Chief Coordinator.
  • The recommendation aims to strengthen centralized oversight, accountability, and answerability.
  • These functions cover multiple operational domains and therefore should not remain only under the Coordinator Makkah.
  • The NITB is also recommended to redesign the complaint management structure with clear resolution and escalation protocols.
  • This arrangement would improve coordination across the Pakistan Hajj Mission.

Last verified on 22-08-2026

Related MCQs

In Hajj, Stoning of the Devil, is called ____?
حج میں شیطان کو کنکریاں مارنے کے عمل کو کیا کہتے ہیں؟
  1. Ramee
  2. Tawaf
  3. Istilam
  4. Sayee
اس سوال کو وضاحت کے ساتھ پڑھیں
A field assistant is responsible for maintaining accurate records and must not amend a passport number from memory. A trainee says correction can wait since name and photograph match. What is the flaw?
اگر فیلڈ اسسٹنٹ پاسپورٹ نمبر کو یادداشت سے درست نہیں کر سکتا اور تربیت یافتہ ملازم کہے کہ نام اور تصویر درست ہونے کی وجہ سے تصحیح بعد میں کی جا سکتی ہے، تو اس سوچ میں کیا خامی ہے؟
  1. An Incorrect identity field affects matching, retrieval, visa processing and reconciliation with linked records.
  2. The passport number should be replaced with the mobile number.
  3. Identity fields do not relate to accommodation or transport.
  4. None of these
اس سوال کو وضاحت کے ساتھ پڑھیں
During an active field-duty assignment, an alarming and unverified message spreads through the team and people begin reacting emotionally. Which response shows sound psychological judgment?
فیلڈ ڈیوٹی کے دوران اگر کوئی تشویشناک اور غیر مصدقہ پیغام ٹیم میں پھیل جائے اور لوگ جذباتی ردِعمل دینے لگیں تو درست نفسیاتی رویہ کیا ہونا چاہیے؟
  1. Follow the majority reaction, since collective emotion signals truth.
  2. Stay composed, verify through an appropriate source, and act proportionately to confirmed facts.
  3. Publicly challenge everyone who appears worried.
  4. None of these
اس سوال کو وضاحت کے ساتھ پڑھیں
During the Hajj operational period, a colleague advises a supervisor not to consult the governing agreement when assessing an alleged service failure, saying contracts concern only procurement officers. Why is that defective?
حج کے آپریشنل دور میں اگر کوئی ساتھی کہے کہ سروس کی ناکامی کا جائزہ لیتے وقت معاہدے کو دیکھنے کی ضرورت نہیں کیونکہ معاہدے صرف خریداری کے افسران سے متعلق ہیں، تو یہ مؤقف غلط کیوں ہے؟
  1. Providers should define their own obligations after delivery.
  2. Contracts become irrelevant once pilgrims arrive in Saudi Arabia.
  3. Staff must know the obligations, deliverables and escalation routes to recognize, document and report a failure.
  4. None of these
اس سوال کو وضاحت کے ساتھ پڑھیں
During the verification of Hajj documentation, a pilgrim disputes the authenticity of a recorded undertaking and asks that it be declared invalid and removed. The officer has no adjudicatory authority. What should he do?
حج کے دستاویزات کی تصدیق کے دوران اگر حاجی کسی ریکارڈ شدہ حلف نامے کی صداقت پر اعتراض کرے اور افسر کے پاس فیصلہ کرنے کا اختیار نہ ہو تو اسے کیا کرنا چاہیے؟
  1. Document the dispute, preserve the undertaking, and refer it to the responsible verification mechanism.
  2. Declare it invalid and remove it from the record.
  3. Destroy it and require an entirely new undertaking.
  4. None of these
اس سوال کو وضاحت کے ساتھ پڑھیں
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