What are the three typical stages of a complaint investigation?
- Legal action, external handling, assessment,
- Clarification, conclusion, legal action
- Questioning, legal action, resolution
- Clarification, assessment, conclusion
Explanation
1. Clarification – Understanding the nature of the complaint.
2. Assessment – Investigating facts, gathering evidence, and evaluating the issue.
3. Conclusion – Determining the outcome and any necessary actions.
These are standard steps in most complaint resolution procedures.
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